Fintelligent Command Center
Lost your authenticator app
There is no self-service way back into the Command Center, and that is on purpose.
Recovery is not designed yet. It is an open decision in the chassis spec, because a recovery path that is easier than the sign-in it restores would quietly become the weakest way in.
Until it is designed, ask an administrator to reset your enrollment in person or over a channel where they already know who you are. They will clear the old factor so you can set the app up again on your new phone, and the reset is recorded on the audit trail like any other action.
A text message is not an option here. Staff hold the highest sign-in bar on the platform, and a code sent to a phone number can be taken over.